Terms of service

Last updated: 9 September 2026

Welcome to Clara Whitmore London.

These Terms of Service apply to your use of clarawhitmorelondon.com and any purchase made through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

Online store terms

By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or guardian to use this website.

You must not use our products or website for any illegal or unauthorised purpose.

Product information

We do our best to display product descriptions, colours, sizes, images and other details as accurately as possible.

However, colours may appear slightly different depending on your screen settings, device and lighting.

Product descriptions, availability and prices may be updated or changed from time to time without prior notice.

Pricing

All prices are displayed on our website and may change from time to time.

We reserve the right to correct genuine pricing errors, product information errors or availability errors.

If an order is affected by an obvious pricing or product information error, we may contact you to resolve the issue or cancel the affected order and issue a refund to the original payment method where appropriate.

Orders

When you place an order, you agree that all information you provide is accurate, current and complete.

After your order is placed, you will normally receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted if there is an issue with payment, stock availability, pricing, address information or suspected fraudulent activity.

Refusal or cancellation of orders

We reserve the right to refuse, cancel or limit an order where reasonably necessary.

This may include situations involving:

1. Incorrect or incomplete customer information
2. Payment issues
3. Suspected fraud or unauthorised transactions
4. Product availability issues
5. Obvious pricing or listing errors
6. Unusual or suspicious order activity

If we cancel an order after payment has been successfully taken, any applicable refund will be issued to the original payment method.

Shipping

Shipping and delivery times are estimates and may be affected by circumstances outside our reasonable control.

Please read our Shipping Policy for further information about processing times, estimated delivery times, tracking and direct supplier fulfilment.

Some orders may be shipped directly from our suppliers, including suppliers located outside the United Kingdom.

Returns and refunds

Returns, refunds and our 30-day money-back guarantee are handled in accordance with our Returns and Refund Policy.

Nothing in these Terms of Service is intended to exclude, restrict or otherwise affect any statutory consumer rights that cannot lawfully be excluded under applicable UK law.

Payment

We accept the secure payment methods displayed and available at checkout.

These may include credit or debit cards, Apple Pay, Google Pay, Shop Pay and other available payment methods.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Account information

You agree to provide current, complete and accurate account, billing, shipping and contact information for your purchases.

If you create an account on our website, you are responsible for keeping your login details confidential and for taking reasonable steps to prevent unauthorised access to your account.

Website content

Unless otherwise stated, content made available through this website, including text, graphics, logos, product descriptions and website layout, belongs to Clara Whitmore London or is used by us with appropriate rights or permission.

You may not reproduce, distribute or commercially use our protected content without permission, except where permitted by applicable law.

Prohibited use

You must not use our website:

1. For unlawful or fraudulent purposes
2. To violate applicable laws or regulations
3. To infringe intellectual property or other rights
4. To transmit harmful code, viruses or malware
5. To unlawfully collect personal information about others
6. To interfere with the security, availability or performance of the website
7. To submit deliberately false, fraudulent or misleading information

Third-party tools and links

Our website may provide access to third-party tools, services or websites.

Clara Whitmore London does not control third-party websites and is not responsible for their content, availability, privacy practices or terms.

Your use of third-party services may be subject to the terms and policies of the relevant third party.

Limitation of liability

To the maximum extent permitted by applicable law, Clara Whitmore London will not be liable for indirect, incidental, special or consequential losses arising solely from your use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor does it exclude or restrict statutory consumer rights or remedies that cannot legally be excluded or restricted.

Indemnity

To the extent permitted by applicable law, you agree to indemnify Clara Whitmore London against reasonable claims, losses or costs arising directly from your unlawful use of our website, your material breach of these Terms of Service or your infringement of third-party rights.

Changes to these terms

We may update these Terms of Service from time to time, including to reflect changes to our services, business practices or applicable requirements.

Any updated version will be published on this page with a revised “Last updated” date.

Your use of our website following an update will be subject to the version of these Terms then in effect, subject to any rights you may have under applicable law.

Contact us

For questions about these Terms of Service, please contact us at:

Clara Whitmore London
Email: info@clarawhitmorelondon.com
Website: clarawhitmorelondon.com