Privacy policy

Last updated: 9 September 2026

This Privacy Policy describes how Clara Whitmore London collects, uses and protects your personal information when you visit or make a purchase from clarawhitmorelondon.com.

By using our website, you acknowledge the collection and use of information as described in this Privacy Policy.

Information we collect

When you visit our website or place an order, we may collect information such as:

1. Your name
2. Email address
3. Phone number
4. Billing address
5. Shipping address
6. Order details
7. Payment confirmation details
8. Device and browser information
9. IP address
10. Website activity, such as pages viewed and products added to your basket

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How we use your information

We may use your information to:

1. Process and fulfil your order
2. Send order confirmations and shipping updates
3. Respond to customer service requests
4. Manage returns, refunds and exchanges
5. Improve our website and shopping experience
6. Detect fraud or security issues
7. Send marketing emails where you have subscribed or otherwise provided the required consent
8. Comply with legal, regulatory and tax obligations

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your information may be processed and stored through Shopify's data storage, databases and applications in accordance with its applicable privacy and security practices.

Payments

Payments are processed securely through trusted payment providers.

Clara Whitmore London does not store your full credit or debit card details.

Depending on the payment method you choose, your payment may be processed by credit or debit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing your information

We may share your personal information with trusted service providers where necessary to operate our business.

This may include:

1. Shopify
2. Payment processors
3. Shipping carriers
4. Suppliers and fulfilment partners
5. Customer support tools
6. Email marketing platforms, where applicable
7. Analytics and website performance tools

We only share information where reasonably necessary to provide our services, process and deliver orders, operate our website or comply with legal requirements.

Direct supplier fulfilment

Because some orders may be shipped directly from our suppliers, including suppliers located outside the United Kingdom, we may need to share relevant order and shipping information with those suppliers.

This may include your name, shipping address, order details and contact details where required to process and deliver your order.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable data protection requirements.

Marketing emails

If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and Clara Whitmore London news.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:

info@clarawhitmorelondon.com

Cookies

Our website may use cookies and similar technologies to operate the website, support checkout functionality, remember your preferences, understand website usage and improve your shopping experience.

Where required by applicable law, non-essential cookies will be used in accordance with your cookie preferences or consent.

You can also manage certain cookies through your browser settings. Please note that disabling necessary cookies may affect the functionality of the website.

Data security

We take reasonable technical and organisational measures to help protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

We use trusted platforms and service providers to help safeguard the information processed through our store.

Data retention

We retain your personal information only for as long as reasonably necessary to provide our services, manage orders and customer enquiries, comply with legal and regulatory obligations, resolve disputes and maintain appropriate business records.

Your rights

Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to request:

1. Access to your personal information
2. Correction of inaccurate or incomplete information
3. Deletion of your personal information in certain circumstances
4. Restriction of certain processing
5. Objection to certain uses of your information
6. A copy or transfer of certain personal information where applicable
7. Withdrawal of consent where processing is based on consent

To make a privacy request, please contact us at:

info@clarawhitmorelondon.com

We may need to verify your identity before completing certain requests.

Third-party links

Our website may contain links to third-party websites.

Clara Whitmore London is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

Contact us

For privacy questions or requests, please contact us at:

Clara Whitmore London
Email: info@clarawhitmorelondon.com
Website: clarawhitmorelondon.com