FAQ Policy Page
Last updated: 9 September 2026
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays and other circumstances outside our control.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located outside the United Kingdom, including China.
We use direct supplier fulfilment to make the shipping process more efficient and avoid unnecessary handling before your order is sent to you.
Do you offer free shipping?
Yes. Clara Whitmore London offers free shipping across the United Kingdom.
Where tracking is available, you will receive your tracking information by email once your order has been dispatched.
Do you offer returns?
Yes. Clara Whitmore London offers a 30-day money-back guarantee.
If you would like to request a return, please contact us within 30 days of receiving your order at:
How do I start a return?
Please email us at:
Please include your full name, order number, reason for the return and clear photos if the item is damaged, faulty or incorrect.
Our customer support team will review your request and provide you with the appropriate return instructions.
Who pays for return shipping?
For change-of-mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.
In some cases, the approved return address may be with our supplier outside the United Kingdom, including China. If so, the customer is responsible for arranging and paying for return shipping to the provided address for change-of-mind returns.
This does not affect your statutory rights under applicable UK consumer law, including your rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.
When will I receive my refund?
Once your return has been received and approved, we will process the applicable refund to your original payment method.
Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos of the item and packaging where appropriate.
Our customer support team will review the issue and help you with the appropriate next steps.
How can I track my order?
Once your order has been dispatched, tracking information will be sent to you by email where tracking is available.
You can use these details to follow the progress of your delivery.
How can I contact Clara Whitmore London?
For questions about your order, delivery, returns, sizing or anything else, please contact us at:
Clara Whitmore London
Email: info@clarawhitmorelondon.com
Website: clarawhitmorelondon.com